Customer CAPA Specialist - Erlanger, KY

Job Description

Customer CAPA Specialist - Erlanger, KY

Job Summary:
The Customer CAPA Specialist role is a global technical execution position that is responsible to ensure effective investigations and corrective and preventative actions are identified and addressed as a result of reactive and proactive product quality and service issues that impact our status with for Flavors products. This role will ensure cross-functional engagement within North America supply chain, operations, and customer service facilitate, support facilitators, etc. to ensure proper root cause investigations performed and documented. Sharing of this work globally is critical to our consistency and success. This position operates in a fast-paced and demanding work environment and is expected to present a professional image to both external customers and internal colleagues. This role will report to the Customer Focus Global Director.

Job Responsibilities:

• Deep understanding of Customer expectations and deliverables in respect to product quality and service
• Work closely with local teams to ensure the right RCA methodology is used based on the incident being investigated
• Trace delivery delays and internal issues to the root cause and coordinate proper corrective and preventive actions cross-functionally
• Ensure timeliness of response to meet performance expectations
• Ensure all actions are documented into the ADM eQMS tracking tool
• Track completion of actions within the eQMS tool
• Develop action plans with process owners to confirm effectiveness
• Review formulations for improvement opportunities and work with CD&D to update formulas for efficacy.
• Work with Global Commercialization Director and Plant QFS/OPS/Supply Chain Managers to pro-actively investigate failed production prior to impact to the Customer
• Develop and provide routine status reports to process owners
• Interface with the customer by providing responses to concerns or nonconformances
• Other similarly related tasks as needed

Requirements:

• Bachelor's degree in a science related field (i.e., Food Science/Engineering, Microbiology, Food Chemistry, etc.)
• Five (5) years Food production, quality, or production support experience (Flavors experience preferred)
• Direct customer communication interactions

Key Skills & Competencies:

• Excellent verbal and written technical communication skills
• Robust Continuous Improvement mindset
• Strong customer interaction skills
• Problem-solving and critical thinking skills
• Strong organizational and prioritizing skills
• Effective leadership and ability to influence

Working Conditions:

• Employees in this position working at this location are [or may be] exposed to various potential chemical and food allergens due to the nature of our business and the requirements of the job.
• If there is any reason such exposure would interfere with your ability to perform this role or work at the location, please notify the hiring manager.
• Domestic and global travel is expected to be minimal.

Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:90250BR
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Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.